Terms and Conditions

Terms and Conditions

Last Updated: 08/2/2024

Welcome to Quiet Couture! By accessing or using our website, quietcouture.com (the "Site"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Site.

2. Changes to Terms We may revise these Terms at any time by updating this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3. Accessing the Site Access to the Site is permitted on a temporary basis. We reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

4. Intellectual Property Rights The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Quiet Couture, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5. User Conduct You agree not to use the Site:

  • In any way that violates any applicable federal, state, local, or international law or regulation.
  • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
  • To impersonate or attempt to impersonate Quiet Couture, a Quiet Couture employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Quiet Couture or users of the Site, or expose them to liability.

6. Privacy Policy Your use of the Site is also subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

7. Links to Other Websites Our Site may contain links to third-party websites or services that are not owned or controlled by Quiet Couture. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Quiet Couture shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

8. Limitation of Liability In no event will Quiet Couture, its affiliates, or their licensors,

 

Return Policy

1. Return Eligibility

  • Items must be returned within [5] days of receipt.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Proof of purchase is required for all returns.

2. Non-Returnable Items

  • Sale items
  • Gift cards
  • Personalized or custom items
  • Intimate apparel (such as underwear and swimwear)

3. Return Process

  • Contact our customer service team at [customer service email/phone number] to initiate a return.
  • You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
  • Package your item(s) securely, including the RMA number and proof of purchase.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email/phone number].

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [1-855-610-4844].

8. Contact Information For any questions or concerns regarding returns, please contact us at: Email: [desirelovell@outlook.com] Phone: [customer service phone number  [1-855-610-4844]]